Help and questions
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Write to info@nearloadconnect.ca. Say which account and, for a listing, its reference, and we will answer by email within two business days.
For a question about your personal information, write to our Privacy Officer at info@nearloadconnect.ca.
What is NearLoad Connect?
NearLoad Connect is an online load board for Canada, starting in British Columbia, where shippers post loads and carriers with cargo vans, Sprinter-class vans, box trucks and hotshot rigs find them, quote and agree terms directly. NearLoad Connect takes no commission and no share of what shippers and carriers agree. Membership is free during the pilot, then paid; the pricing page says what it costs. NearLoad Connect never sets prices, handles freight payments or books loads for anyone.
Is NearLoad Connect a freight broker?
No. NearLoad Connect is a load board. Shippers and carriers find each other and agree terms directly; NearLoad Connect does not arrange the carriage, set the price, take responsibility for the freight or handle payment.
Does NearLoad Connect take a commission?
No. NearLoad Connect takes no commission and no share of what shippers and carriers agree. Membership is free during the pilot, then paid; the pricing page says what it costs.
How does the carrier get paid?
The shipper pays the carrier directly, on the terms they agreed. NearLoad Connect never holds, sends or guarantees freight payments.
Who can join?
Businesses based in British Columbia, including sole proprietors, that ship freight or carry it. The person who opens the account must be 19 or older and able to act for the business. Private individuals moving personal goods cannot join.
Where can loads go?
Members are based in British Columbia. Every load and available vehicle starts or ends in British Columbia, and the other end can be anywhere in Canada outside Quebec. Cross-border loads and port container drayage are not listed.
Which vehicles does NearLoad Connect cover?
Cars and small vans, cargo vans, Sprinter-class high-roof vans, cube vans, box trucks, flatbed and stake trucks, pickups with trailers (hotshot) and straight trucks, as well as tractor-trailers. It is built around the smaller vehicles, partial loads and urgent freight.
What can I see without an account?
The public preview shows each open load's and available vehicle's cities, dates, vehicle type, size, weight, whether it is partial, and how long ago it was posted. Who posted it and how to reach them show only to members.
How do listings stay current?
A load leaves the board by itself when its pickup window passes, the poster can mark it covered in one tap, and every listing shows its posted age. Nothing reposts by itself; posting again makes a new listing with its own age.
Why can't I put a phone number in a listing?
Listing text refuses phone numbers and email addresses. Members reach a poster through the contact details NearLoad Connect shows them, which keeps those details away from the public preview.
Can I change the email I sign in with?
Not in place: a new email address is a new account. Ask an account owner of your business to invite the new address in your role, accept the invitation on an account made with it, then leave the organization on the old account. Everything the organization has on NearLoad Connect stays with it; set your own alerts, units and second factor again on the new account.
Can I post a load of dangerous goods?
Yes. The load says whether it needs dangerous-goods documents. The shipper and the carrier each meet their own duties under the dangerous goods rules, as the terms of use set out.
How will NearLoad Connect check members?
Member checks have not started yet, so no member or listing shows one. When they start, a carrier's checks will cover its business registration, whether its vehicles need a National Safety Code certificate and, if so, the certificate's status in the province's records, and its insurance certificate with its limits and expiry. A shipper's will cover its business registration and that its email address is at the business's own domain. A moderator will decide within 2 business days of a complete submission, members will see each check's source and date, and each check will lapse when its evidence expires.