Cancellation and Refund Terms

What this covers

These terms are part of the NearLoad Connect Terms of Use. They cover membership of NearLoad Connect, and what NearLoad Connect does when members cancel a booking between themselves.

What membership costs

Membership is currently free. We do not ask for payment details and we charge nothing.

If we introduce paid membership, we will publish each plan's price, including every fee you must pay (taxes are added by province), the billing period and the refund terms here first. We will ask the account owner to accept them, and nothing is charged unless the account owner chooses a paid plan. Payment would be taken only through our payment processor's pages; card details never reach NearLoad Connect.

Cancelling membership

Unless the business is suspended, the account owner can close the business's account in the app at any time, after withdrawing its open listings and finishing or cancelling the offers and bookings under way. Access ends for everyone in the business when it closes. The records of past bookings stay available to the other party to each booking, and we keep information for the periods our Privacy Policy sets out.

Refunds

While membership is free there is nothing to refund.

Cancelling a booking between members

Until the freight is delivered, either party to a booking can cancel it in the app and must give a reason. The cancellation, its reason and its time are added to the booking's record, which both parties can see.

NearLoad Connect charges nothing and refunds nothing for a booking, because no money for freight passes through NearLoad Connect. Whether a cancellation costs one member anything is for the two members to settle under their own agreement.