Acceptable Use Policy

What this policy is

This policy is part of the NearLoad Connect Terms of Use. It applies to everyone who signs in for a member business, and the business is responsible for following it.

Post real freight and real capacity

• Post only your own business's freight and vehicles you can supply, with accurate vehicle, size, weight, date and place details.
• Do not post placeholder, sample or repeat listings to look busier. Mark a load covered or withdraw it as soon as it is no longer available.
• Post only within the area NearLoad Connect serves, and never port container drayage or freight that is illegal to ship or carry.
• Mark dangerous goods as dangerous goods.
• Keep claims about checks, insurance or bonding out of listing text. What NearLoad Connect has checked shows from its own labels; anything else you say about your business is your own statement, and you are responsible for it.

Be who you say you are

• Do not pretend to be another business or person, or suggest a connection with a business you do not have.
• Do not upload a document that is forged, altered or not your business's own, including insurance certificates, authority documents, bills of lading and proof of delivery photos.
• A carrier that takes a booking moves the load with its own vehicles and drivers, unless the shipper agrees in writing, in a message on the booking, to someone else moving it.

Deal honestly

• Do not use NearLoad Connect for fraud, including asking for advance fees, changing payment details by message, or collecting freight meant for someone else.
• Keep contact details out of listings' free text; the app refuses them there, and getting around that is a breach of this policy.
• Use another member's contact details only for the load or booking you are dealing on, never for marketing or anything unrelated.

Treat people with respect

• Do not harass, threaten or abuse anyone, and do not post discriminatory or hateful content.
• Content about another member must be factual and about your own dealings with them.
• Do not upload identity documents of people, such as driver's licences or passports. NearLoad Connect never asks for them.
• Do not upload or send an intimate image of anyone, such as a nude or sexual image.
• Do not post anyone's personal information beyond what the work needs.

Leave the service working

• Do not copy listings or member information in bulk, scrape the site, or use automated tools except features we provide.
• Do not get around seat limits, access controls, security measures or rate limits, or upload malware.
• Do not test our security without our written permission. If you find a security problem, tell us at info@nearloadconnect.ca.

What happens if this policy is broken

We may hide content, suspend or close an account, and report fraud or other crimes to the police. The Terms of Use explain how we tell the account owner and how to ask for a review.